At Etherealvani, we take great care in creating and delivering personalized and handmade gifts. Customer satisfaction is important to us, and we strive to ensure that every product reaches you in perfect condition.
Return Policy
We accept returns only for defective or damaged products.
Eligible Return Conditions
You may request a return if:
- The product received is damaged during transit.
- The product has a manufacturing defect.
- The item received is significantly different from what was ordered.
Return Request Process
To initiate a return:
- Contact us within 48 hours of delivery.
- Share your order number along with clear photos or videos showing the defect or damage.
- Our team will review the request and respond within 2-3 business days.
Non-Returnable Items
The following items are not eligible for returns:
- Personalized or customized products (unless defective or damaged).
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Return requests made after the specified time period.
Exchange Policy
Yes, we accept exchanges.
Exchange Eligibility
You may request an exchange if:
- You received a defective or damaged item.
- You received the wrong product.
Exchange Request Process
- Contact us within 48 hours of receiving your order.
- Provide your order details and supporting photos/videos.
- Once approved, we will arrange an exchange or provide instructions for returning the item.
Exchange Conditions
- The product must be unused and in its original packaging wherever possible.
- Exchange approval is subject to verification by our team.
Refunds
If a replacement or exchange is not possible, an eligible refund may be processed to the original payment method within 7-10 business days after approval.
Contact Us
For any return or exchange requests, please contact us:
📧 Email: info@etherealvani.in
🌐 Website: https://etherealvani.in/
We appreciate your trust in Etherealvani and are committed to providing a positive shopping experience. 💖